Disclosure: Hosting Canada is community-supported. We may earn a commission when you make a purchase through one of our links. Learn more.

HostPapa Review 2019 (+ Discount)


Gary Stevens —

Last updated:

When I first heard of HostPapa, I actually got a little bit hungry…

I don’t eat as much pizza as I did when I was a freshman at McGill, cramming for finals. Nevertheless, the name HostPapa conjured up images of a warm, cheesy pepperoni deep dish, fresh out of the oven. Mmm…

As it would happen, HostPapa is a hosting company – not a pizza chain. But, just like the best pizza companies of my day, they truly deliver.

In this HostPapa review, I’m going to break down why this fairly new company has become our de facto number one choice in the Canada hosting space.

(Hint: it has to do with their stellar customer service, among other factors.)

HostPapa started back in 2006, and they have grown quite fast since then. Today, they host more than 500,000 websites across the world.

Let’s see how they measure up to other hosting companies, looking at their prices, support, speed, and uptime.

Ready? Let’s dive in.

TLDR;


HostPapa is easily our favorite web host — and it isn’t just because they’re a Canadian company.

You will see the faster speeds than the majority of other hosting services available because HostPapa’s servers are located in Canada.

Since HostPapa loves Canada as much as we do, they are offering huge discounts to all our readers. Nearly half the price of their regular hosting packages and free upgrades that are otherwise a bit pricey. The discount they are offering makes a premium choice like HostPapa as inexpensive as some of the cheapest plans. .

Thanks to the discount Hosting Canada readers can enjoy 65% off regular pricing + free domain registration.

Beyond that, HostPapa offers amazing customer support and fantastic security along with a handful of extra features.

Hard Science – How HostPapa Compares


Here we go, stat nerds. It’s time to dig into the mathematics of web hosting with HostPapa.

All of our tests were run within Canada to help get an accurate mix of results across the country. To get started, check out the results below from our four testing locations.


  • Montreal
    • Uptime – 99.87%
    • Average Loadtime – 687 ms
  • Toronto
    • Uptime – 99.93%
    • Average Loadtime – 650 ms
  • Vancouver
    • Uptime – 99.90%
    • Average Loadtime – 682 ms
  • Winnipeg
    • Uptime – 99.89%
    • Average Loadtime – 705 ms

uptime vs downtimeSo, what do these numbers actually mean?

Well, first it’s important to understand the terminology. When we talk about an uptime on HostingCanada.org, it refers to a measure of how consistent the hosting provider’s services are. The statistic is presented as a percentage to indicate the overall time that the hosting provider is online and functioning normally.

For example, HostPapa has performed with 99.93% uptime from Montreal testing locations. This means that in all of the data we’ve collected in our testing, HostPapa’s services were unable for only .07% percent of the time for Montreal users. The math equates to a barely 5 hours of downtime over the course of a year – almost nothing.

When gauging uptime performance, even a fraction of a percentage point can make a significant difference to your website’s availability. We consider uptime metrics of over 98% to be strong, with anything below that classified as poor.

HostPapa with 99.9%+ Uptimes

The very best hosting companies guarantee 99% uptime or else will refund you some of your payments if that expectation is not met. HostPapa is one of those companies that provides such a guarantee.

Now in switching gears to load times, our focus shifts from overall availability to actual speed measurements. The numbers compiled by Hosting Canada are an average over months of testing with HostPapa’s platform with various browsers like Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer. Times provided above are measured in milliseconds and cover the length of a full request and response to a cloud web server.

Keep in mind that your website’s end users may seem some variation in response times due to a variety of factors, including local network speed, browser behavior, and server traffic. Overall, HostPapa’s load time speeds performed well above average when compared to other common providers available in Canada.

Load times that average at 2,000 milliseconds or less are considered to be high performance, as it means the end user will face very little delay when loading the webpage. Hosting providers with slower response times are risky to use. Your readers and customers may get annoyed with the delays and choose to browse other sites instead.

HostPapa Pricing Compared


hostpapa pricing explainedOverall, cloud computing costs have dropped in recent years. This is a result of a saturation of the market, with so many different hosting providers offering similar services.

Still, when launching a new website, it’s very important to take financial matters into account. You need to take the details of what a provider is going to charge you and analyze it alongside the record of how that company performs in terms of speed and reliability.

HostPapa is aimed at small business customers, but they break their offerings into three plans depending on the level of resources you plan to use. Their cheapest option is the Starter plan, but with the discount HostPapa has provided Hosting Canada readers, the business plan is actually cheaper than the starter plan.

Click here to see HostPapa’s discounted pricing.

The Business plan is for small companies which may need to operate multiple websites or domains on a single account. Customers can also upgrade to a Business Pro package for an additional monthly fee. HostPapa’s business plan costs with a Hosting Canada discount are outlined below.

At Hosting Canada, we view HostPapa as offering great value for your money. If for whatever reason, you’re not happy with HostPapa, the company will refund your money with their 30-day money back guarantee.

Security


Another area HostPapa excels is security. The basic plans come with advanced security features you would have to pay more for elsewhere.

No one wants their website hacked or attacked. That leads to loss of readers or customers as well as a lot of frustration.

HostPapa comes with anti-spam protection, a server firewall, constant monitoring, and intrusion detection.

If you want to go a step further, the business pro plan comes with domain privacy protection, a dedicated IP address, and automated website backups.

When using WordPress or a different CMS, security is a huge concern. There are plenty of plugins to use for security on the platforms but at the end of the day, it is a huge relief to have extra security layers from your hosting service.

Extra Goodies (Free Domain, SSL, 1-on-1 Session, Free Site Builder


HostPapa offers fantastic extra features.

We dug into their Essential Features, Advanced Features, and Enhancements to help you understand what you’re actually paying for and what extra add-ons are included with HostPapa’s packages.

The Starter, Business, and Business Pro plans from HostPapa all include basic SSL support using a Let’s Encrypt certificate.

HostPapa also includes free domain registration. You can search for a new domain name through HostPapa, like a .com or .net address and receive a free year with your chosen domain. If you already have one, HostPapa will connect it to your new hosting for free.

If you are completely new to designing websites, it is nice to know that HostPapa offers a building tool that lets you drag and drop elements to put together a dynamic web page. With the Starter and Business plans, you get limited access to their website building, while the Business Pro option will provide more features and functionality.

It’s important to note, that HostPapa’s website building software tool falls well short of actually using WordPress. That is to be expected as no hosting service has a substantial website builder. Host Papa’s builder works for basic landing pages or other simple website design.

Customer Service, Please Help!


When you first browse to HostPapa’s main homepage, a little chat window opens asking what you need help with. Is there a real human being behind that window?

Yes.

hostpapa support chatAlthough the rep that is helping you is being represented by a stock photo, we made sure that there was a real person chatting with us. Concise and helpful answers, that were always in relation to the question we had asked, were more than enough to convince us.

Of course, that’s just entry level support – let’s see what else HostPapa has to offer:

First off, they offer a HUGE library of support videos and articles that are bound to teach you how to fix any issue you might encounter.

If you are too busy, or you simply don’t want to trouble yourself with such problems, you can always use the 24/7 live support that HostPapa offers. This is available not only through the live chat function but also:

  • Email
  • Phone
  • Regular Mail
  • Fax

That’s right folks, they even offer fax support.

Finally, customers have access to a bonus support feature – “Papa Squad Experts”.

Now that’s a cool name.

Using this, you will be able to connect with a squad member to a video or phone conference. That way, you can fix all of your issues right away with professional guidance, completely free of charge.

All this included, we can safely say that HostPapa has one of the best customer support services out of all the web hosting companies.

Our Analytical Approach


At HostingCanada.org, our priority is giving our readers the most accurate analysis of different cloud providers.

How do we do that?

We base our findings on a set of metrics and tests to help determine how well each provider performs at key activities. Head here to see our full, four-step review process. You can see the live tracking here.

In the case of HostPapa, we’ve tested their services from all over Canada, even the provinces which are hard to pronounce. (I’m looking at you, Saskatchewan!)

(Please note that we have not deducted any points from HostPapa on account of their branding and name, which makes it look like you are signing up for a pizza delivery service, not a professional web hosting service.)

Summing It Up


The technology industry is flooded with cloud computing companies, all claiming to offer you the top speeds, performance, and customer service. But of course each provider has its strengths and weaknesses. That’s where Hosting Canada comes in handy.

Every member of our team has more than a half a decade of experience reviewing hosting services. These hardcore professionals have dedicated hours of their time to testing and rating all of the most popular hosting websites available.

We’ve reviewed HostPapa alongside the other top web hosting providers against the same set of criteria in order to set the true contenders apart from the rest. With our reviews, you’ll get a holistic understanding of what to look for and what to avoid when shopping for a new website host. And we aim to keep it simple and stick to the facts.

You can depend on Hosting Canada to deliver the information you need, because we’ve been a part of the industry for so long. Our unique, data-driven approach allows us to study key metrics about web hosting companies. Our goal is simple: to give your website a home that’s fast and reliable, all without breaking your bank account.

HostPapa is the best Canadian web host when compared to other hosting providers in the Canadian market. If uptime and pricing are important to your business, HostPapa should be the choice for you.

HostPapa FAQ


Do I need a web hosting service?

Yes, you do if you want a website. In order to have a website live on the internet, it needs to be hosted somewhere.

Should I host my own website?

It depends if you’re looking for speedy hosting for your business or if you’re looking for a fun DIY project. If you’re looking to host a website for any purpose besides learning about hosting your own website, using a hosting service is a superior choice.

How can I host my website for free?

Yes, but with a huge caveat. Free hosting services are bad. There are so many cheap options out there today that provide excellent service that there is no need to explore a free hosting option. If you’re not paying for the product, you become the product.

Add your own review:

We do our best to independently research products to better help our readers make decisions. That being said, we also want to hear your opinions. We accept individual reviews that are informative and non promotional. Please fill the form below and we’ll publish your review. Promotional reviews by companies themselves will not be published. Thanks!

By clicking the button below, I acknowledge that I have read and accept the Terms of Use.


2 user reviews for Is HostPapa Worth the Money? Let’s Find Out

Guy Morazain 10/10 Speed : Fast Usability : Easy To Use

June 14, 2019

Hosting without hassle

I recently moved a number of my sites to Hostpapa. My previous hosting service was U.S .based. The page load time started to vary greatly depending on time of day and what route was being taken. I began to wonder if the lack of Net Neutrality in the States was the underlying cause. Being hosted in Canada has eliminated that issue.

I also found their support team very helpful, professional and courteous. Rather than trying to upsell me every time I interacted with them, they focussed on revolving the issue I was experiencing. I definitely made the right move.

Bobbi Lusic 10/10 Speed : Fast Usability : Easy To Use

June 7, 2019

Great new home for the CDTABC website

After migrating our domain and content to Hostpapa, we have had nothing but great experiences with their services and support. Being a non-profit organization we are also very pleased we are getting with the hosting plan.