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InMotion Hosting Review – The Good, the Bad and HIGH Fees


Gary Stevens —

Last updated:

InMotion is a cloud services company that first launched in 2001 and has always had a focus towards business customers.

What separates them from the rest of the major hosting companies is the fact that they aren’t owned by Endurance International. This business giant is already the owner of many major web hosting platforms, including both Bluehost and HostGator.

So, why is this important, you might ask?

InMotion Hosting tries to establish their brand based on the fact that they are an underdog which doesn’t play by the same rules that the big guys do. They do this fairly well and in the world of web hosting, they are known as the ‘geek-choice‘.

They offer a range of packages and plans which include different perks and features to enhance your website. But can InMotion compete with the best Canadian web hosting companies on the market today?

Let’s found out.

TLDR;

InMotion is a large company that delivers on what it promises. If you’re looking for an extremely long testing period then InMotion is a great choice with their 90-day money back guarantee.

People in search for free data backups and transfers also have found a good choice as they offer both along with great uptimes and solid speed.

One of the big reasons not to go with InMotion is their higher than average introductory pricing.

The Hard Science


Our cloud hosting tests can be simplified into two key metrics: uptime and average loadtime. The best companies are strong in both categories, regardless of where you are located in the world.

InMotion Uptime Statistics in Canada

To help our Canadian readers, we’ve performed out tests from all across the country. Here’s what we gathered on InMotion:

  • Montreal

    Uptime – 99.1%
    Loadtime – 2,312Ms

  • Toronto

    Uptime – 99.0%
    Loadtime – 2,232Ms

  • Vancouver

    Uptime – 98.9%
    Loadtime – 2,485Ms

  • Winnipeg

    Uptime – 98.9%
    Loadtime – 2,358Ms

What does uptime mean?
  • Uptime – A percentage to indicate the overall time that the hosting provider is online and functioning normally.
  • Montreal’s 99.1% uptime – InMotion’s services were only unavailable 0.9% percent of time for Montreal users. The math equates to around 78 hours of downtime over the course of a year.
  • What this means for availability – A fraction of a percentage point can make a significant difference to your website’s availability

Good uptimes – We consider uptime metrics of over 98% to be strong.

InMotion Load Times in Canada

What does load time mean?
  • Load time – Actual speed measurements.
  • Unit of measurement – Times provided above are measured in milliseconds and cover the length of a full request and response to a cloud web server.
  • How this is tested – The numbers compiled are an average over months of testing with iPage’s platform with various browsers like Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer.
  • Other variables – Your website’s end users may seem some variation in response times due to a variety of factors, including local network speed, browser behavior, and server traffic.
  • Good load times – Load times that average at 2,000 milliseconds or less are considered to be high performance.

load-time significance

Hosting providers with slower response times are risky to use, because your readers and customer may get annoyed with the delays and choose to browse other sites instead. Taking a deeper dive into our research will show you that hosting providers are all over the map.

InMotion’s testing results for load time were right around average and their uptime scores are above average. So the question becomes, are their rates and features good enough to make them an intriguing choice for hosting?

Pricing


As you can see from above, InMotion offers relatively solid performance when it comes to uptime metrics and average pageload times. With that said, the company also has a reputation of being one of the more expensive providers on the market.

Here’s a peek at how InMotion presents their packages and plans:

Shared Business Hosting with Free SSDs InMotion Hosting

InMotion breaks their services into three clear categories. The first is the Launch plan, which is designed for new website designers and simple blogs. For a skiing review site or a hockey fight review site – this would be more than sufficient – as it includes a free domain name and unlimited bandwidth.

InMotion’s middle plan is called Power, and it’s their most popular option for small businesses looking to migrate web data to a new platform. It allows hosting of six separate websites and performance that is supposedly two times the power of the Launch plan.

Lastly, InMotion has a high-end option called the Pro plan, which only a large, matured business would be interested in. It includes unlimited website hosts, double performance versus the Power plan, and a special technical support package.

Long term pricing with InMotion is relatively comparable to all of the other popular hosting platforms available today. The kicker is that their introductory pricing is relatively weak.

For a lot of the most popular hosting platforms you can grab a three year subscription for $2 to $4 per month to start out. This is obviously a giant value add and we love to tell people to take advantage of those pricing models.

If you count out introductory pricing – InMotion is right in there with current pricing trends.

Features


At first glance, InMotion’s three plan options can look quite similar. But as you dig into the details you can see what they have to offer.

To start – InMotion offers a handful of features for all of their plans:

  • Free SSD Drives
  • Free Domain
  • 90-Day Guarantee
  • Free Data Backups
  • Free 1-Click Installer
  • Multiple Coding Options
  • Secure IMAP Email
  • Max Speed Zone
  • SSH Access
  • Google Apps Integration
  • Unlimited Disk Space
  • Free SSL Certificate
  • 24/7 Customer Support

The one aspect that really jumps out is the 90-Day Guarantee. Most hosting platforms only offer 30-day money back guarantees. Testing out a hosting platform for three months rather than one can make a huge difference.

When it comes to differences between plans there are a few aspects that may move the needle depending on your hosting needs.

LaunchPowerPro
Databases250Unlimited
Websites Supported26Unlimited
Pro Level Support
eCommerce Ready
Parked Domains626Unlimited
Sub Domains25100Unlimited

Positives


The positives for InMotion are fantastic and might have you thinking that you are going to sign up for the hosting service right away. Details are important when it comes to bold claims a hosting service offers.

Customer Support

The customer support at InMotion truly makes up for the lack of intuitive knowledge base. With 24/7/365 customer support offered on their website we obviously had to test the system out.

I opened a ticket and was offered a response within five minutes. It begs the question – why do they even offer priority support? It kind of makes me think they just advertise that option as a throw in for upgrading.

90-Day Money Back Guarantee

Everyone should love when companies offer guarantees that are time sensitive. I think they’re extremely telling.

With the industry average being 30-day guarantees it shows that InMotion isn’t scared to offer a long testing duration. They truly think you will be happy with what they are offering.

Free Site Transfers and Data Backups

These are not every day free features that hosting services throw about. It’s true a good host always offers a free site transfer.

But – a great hosting service offers free data backups. A lot of hosting services try to make you pay for backups which is kind of silly in my opinion. Free data backups should be included.

Negatives


High Introductory Prices

Comparing the introductory rates with other industry leaders leaves the pricing for InMotion on the outskirts of being a “cheaper” hosting option.

Taking advantage of introductory rates is a great way to save money when starting out.

The prices offered by InMotion are not exorbitant and are actually right at the industry average for long-term pricing. However, they definitely drop the ball when it comes to introductory pricing.

Average Load Times

This isn’t a negative but more of a non-differentiator. Personally, I prefer blazing fast load times. Most people will want that for their web hosting service. If that isn’t important to you or average load times are okay then InMotion doesn’t have a negative in this category for you.

Knowledge Base Set-Up

It’s honestly kind of weird how bad InMotion’s knowledge base is compared to their customer support team.

webhosting support center

I don’t know about you but I prefer my knowledge base a little more organized and modern.

This does happen sometimes as the company is prioritizing on demand support rather than having helpful backlogs of information for their customer. That isn’t to say that they don’t have information available – the set up is just a bit clunky and they don’t have as much as a few competitors.

There isn’t really anything wrong with this but a lot of people prefer to read an article rather than talking to customer support.

Summing It Up


InMotion’s hosting plans offer decent performance and solid reliability and is packed full of features.

InMotion is a fantastic choice if you prioritize data backups and transfers as well as look for longer money back guarantees. The main problem with InMotion is their less than ideal introductory pricing.

FAQ


What is the best hosting for WordPress?

For the best value versus performance we have chosen SiteGround as our top choice.

Which hosting is better Linux or Windows?

All this means is which operating system is running on the servers the company is using. Linux is the most popular on servers so it has more features and most web designers prefer Linux-based web hosting. The only time Windows would make sense is if there are specific Windows applications that need to be used.

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