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InMotion Hosting Review – The Good, the Bad and HIGH Fees

InMotion logo

InMotion is a cloud services company that first launched in 2001 and has always had a focus towards business customers.

What separates them from the rest of the major hosting companies is the fact that they aren’t owned by Endurance International. This business gigant is already owner of many major web hosting platforms, including both Bluehost and HostGator.

So, why is this important, you might ask?

InMotion Hosting tries to establish their brand based on the fact that they are an underdog which doesn’t play by the same rules that the big guys do. They do this fairly good, as in the world of web hosting, they are known as the ‘geek-choice’.

They offer a range of packages and plans which include different perks and features to enhance your website. But can InMotion compete with the best Canadian web hosting companies on the market today?

Let’s found out.

Our Analytical Approach

When you’re trying to write an online review of something fun, like, say, a trip to a ski resort, it’s very hard to be impartial. You’ll have to base your opinions on subjective experiences that you’ve had on your own. Other people are likely to disagree and take issue with both positive and negative statements you make.

But when it comes to hosting companies, we here at Hosting Canada strive to maintain an independent viewpoint. How is that possible? It’s all about numbers and data. In forming our conclusions, we use testing and analysis from real, hands-on experiences with hosting providers like InMotion.

So now that you know all of the work we put into for these hosting reviews, let’s get going with a brief overview of the different topics we’ll cover about InMotion.

  • Up first is a summary of the statistics and measured we captured for InMotion’s data centers, which are located in Los Angeles and Virginia Beach.
  • To balance out our review, we’ll bring pricing into the equation and evaluate InMotion’s standard costs and extra fees.
  • We’ll also attempt to rank InMotion among all of the other cloud hosts we’ve evaluated in the past and help you find the best option for your website.

Why Our Opinion Matters

Searching Google for web hosting solutions in 2019 can be frustrating, if not infuriating. You’ll end up with hundreds if not thousands of results, many of which look similar and seem to be offering the same types of functionality. Worst of all, these cloud companies often feature very sales-focused websites that make them feel like a scam.

Our small team at Hosting Canada is here to guide you through the process of picking a web host for your next project. We’ve tried out dozens of different hosting providers so that you don’t need to spend the time, energy, or money to experiment. Our recommendations will help you find a trustworthy, high-performing web host.

When we rank our top hosting providers, we base our opinions on a large set of factors, including everything from billing practices to server reliability. Reputation is important in online commerce, and our reviews focus on what companies do or don’t deliver.

The Hard Science

Our cloud hosting tests can be simplified into two key metrics: uptime and average loadtime. The best companies are strong in both categories, regardless of where you are located in the world.

InMotion Uptime Statistics in Canada

To help our Canadian readers, we’ve performed out tests from all across the country. Here’s what we gathered on InMotion:

  • Montreal
    • Uptime – 99.1%
    • Average Loadtime – 2,312Ms
  • Toronto
    • Uptime – 99.0%
    • Average Loadtime – 2,232Ms
  • Vancouver
    • Uptime – 98.9%
    • Average Loadtime – 2,485Ms
  • Winnipeg
    • Uptime – 98.9%
    • Average Loadtime – 2,358Ms

So what do these numbers actually mean? Well, first it’s important to understand the terminology.

When we talk about uptime, it refers to a measure of how consistent the hosting provider’s services are. Put simply, uptime is just the percentage of overall time that the hosting provider is online and functioning normally – as it should.

For example, InMotion has performed with 99.1% uptime from Montreal testing locations. This means that in all of the data we’ve collected in our testing, InMotion’s services were unable for only 0.9% percent of time for Montreal users. The math equates to around 78 hours of downtime over the course of a year (actually quite a lot).

When gauging uptime performance, even a fraction of a percentage point can make a significant difference to your website’s availability. At Hosting Canada, we consider uptime metrics of over 98% to be strong, with anything below that classified as poor. The very best hosting companies guarantee 99% uptime or else will refund you some of your payments if that expectation is not met.

InMotion Load Times in Canada

Now in switching gears to loadtimes, our focus shifts from overall availability to actual speed measurements. The numbers compiled by Hosting Canada are an average over months of testing with InMotion’s platform with various browsers like Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer. Times provided above are measured in milliseconds and cover the length of a full request and response to a cloud web server.

Keep in mind that your website’s end users may seem some variation in response times due to a variety of factors, including local network speed, browser behavior, and server traffic. Overall, InMotion’s loadtime speeds performed quite poorly when compared to other common providers available in Canada.

Loadtimes that average at 2,000 milliseconds or less are considered to be high performance, as it means the end user will face very little delay when loading the webpage. Hosting providers with slower response times are risky to use, because your readers and customer may get annoyed with the delays and choose to browse other sites instead.

Money Matters

As you can see from above, InMotion offers relatively solid performance when it comes to uptime metrics and average pageload times. With that said, the company also has a reputation of being one of the more expensive providers on the market. And when there are so many other reliable hosting companies out there, including our favorite hosting company SiteGround, it’s hard to justify extra costs.

One of the major downsides of InMotion’s offerings is that they require all new customers to be locked into a contract for at least one year. This means that if you decide to launch your skiing review site with InMotion, you will have to pay for a full year of subscription fees even if you choose to move your data elsewhere. Probably not a wise move.

Here’s a peek at how InMotion presents their packages and plans:

Shared Business Hosting with Free SSDs InMotion Hosting

InMotion breaks their services into three clear categories. The first is the Launch plan, which is designed for new website designers and simple blogs. For a skiing review site, this would be more than sufficient, as it includes a free domain name and unlimited bandwidth.

InMotion’s middle plan is called Power, and it’s their most popular option for small businesses looking to migrate web data to a new platform. It allows hosting of six separate websites and performance that is supposedly two times the power of the Launch plan.

Lastly, InMotion has a high-end option called the Pro plan, which only a large, matured business would be interested in. It includes unlimited website hosts, double performance versus the Power plan, and a special technical support package.

InMotion will regularly offer discounts against their standard pricing models, but all three plans are costlier than their equivalents on other platforms like SiteGround. And keep in mind that with InMotion, adding a new subscription will lock you into a payment plan for a full twelve months.

Extra Goodies

At first glance, InMotion’s three plan options can look quite similar. But as you dig into the details, you’ll understand where InMotion hides extra fees and comes up short in comparison to other leading cloud providers.

All of InMotion’s subscription plans include access to MySQL databases. However, the Launch plan, which is the most affordable, will only let you work with two databases at a time. This can be incredibly limiting as you try to grow your web project and attract more online traffic.

In terms of security, InMotion makes a big deal in their branding about how each of their plans includes a free SSL certificate, which will add encryption to your website. But when you try to finalize your payment plan with InMotion, they will try to get you to upgrade to a premium certificate and charge you $99 per year with a setup fee.

Another perk that InMotion tries to emphasize is free data backups on the Launch, Power, and Pro plans. The company claims that they will perform regular backups of your website data and allow you to recover it when needed, but there are a couple of catches to be aware of.

First of all, InMotion will only back up the first 10 gigabytes of data. Anything over that cap will be left off of your backups. In addition, InMotion limits you to three recovery actions per year.

Customer Service, Please Help!

Customer Service - poorInMotion’s technical service team is based in their United States offices and claim to be available 24 hours a day, 7 days a week. That’s convenient for customers calling from Canada with questions or issues. But with InMotion, you have to consider what level of service to expect.

The suspicious part of InMotion’s approach to service is the fact that they offer Pro Level Support package for people who sign up for the Pro hosting plan. It makes you wonder what all of their other customers are missing out on.

What’s most concerning is that InMotion’s 99.9% uptime guaranteed only applies to those with the Pro Level Support package. Customers on other plans will not receive compensation if their websites suffer from poor performance.

What are the Alternatives?

You shouldn’t need a big wallet in order to launch a website nowadays, especially if you are running it primarily as a hobby project. And that’s why we can’t recommend InMotion as a top shared host. Their features and service don’t justify the prices you will be required to pay.

SiteGround is our top recommendation for people looking to launch a new website on the cloud. As you can see from the metrics below, SiteGround has proven to offer better reliability and faster connection speeds than any of our tests with InMotion.

  • SiteGround also offers affordable pricing with their different tiers of plans, which exceed everything that InMotion claims to offer. Importantly, SiteGround also includes a free basic SSL certificate for all customers, regardless of their plan.
  • siteground-logoRead Our SiteGround Review

Contracts with web hosting providers can often be locked in for a period of many months or even years. If your website is currently hosted elsewhere, you should find out what kind of commitment you have signed up for and what transition options are available.

With SiteGround, you can migrate an existing web project onto their platform with minimal interruptions. Then you can go ahead and enjoy the best hosting experience on the cloud.

Summing It Up

InMotion’s hosting plans offer decent performance and reliability, but in order to guarantee that level of service, you’ll need to pay a premium that simply is not worth it.

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